Medical Assistance

Ambulance Services


With years of experience behind us we know exactly how and who to contact in the places with a state-run ambulance service. When privately-run ambulances are in operation, we depend on our network of trusted providers who are known and used by local hospitals and airports. This extensive network of local providers means, after consultation with a medical professional, we can select the most suitably equipped ambulance for the patient’s needs. 

The ambulance service includes not only getting a patient to and from a hospital, but also to/from airports and other countries when ground transfer is deemed safe. And in cases where an ambulance is not agreed but ground transport is permitted, we call on our medical taxi providers.  

To maintain a swift but safe journey, our assistance team continuously communicates with the patient or family and medical team involved and takes care of all the associated paperwork, such as patient, discharge, and insurance details, because getting the traveller back on track is key.

What you get with our ambulance service

  • A full ground ambulance service; includes all logistical and administrative tasks

  • Local healthcare system understanding 

  • A network of local and trusted providers in 10 European countries 

  • Strong relationships with state-run ambulance services 

  • Direct communication with you, the patient, the patient’s family and our providers

  • Handling of all assistance related documentation and closure of each medical case

  • Invoice checks and payment follow-up

  • 24/7/365 multi-lingual expert service centre

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The process for arranging an ambulance differs from country to country which is why we’ve formed a deep understanding of the healthcare systems in the countries in which we operate to offer a reliable and efficient ambulance service.


A full medical assistance network

We offer more than an ambulance service. To deliver a consistently excellent service we draw on our trusted network of over 1,500 local medical professionals to ensure your client receives the most appropriate medical assistance when abroad. 

Our network includes:

  • GPs, local practices and hospitals

  • Medical specialists, including physiotherapists, psychiatrists, psychologists, dermatologists, orthopaedic surgeons, gynaecologists, ophthalmologists, radiologists, ear/nose/throat doctors, lab technicians, and more.

  • Dental treatments

  • Air ambulance and medical transport

  • Body and human remains repatriation

  • Funeral services

service providers
Countries where we operate

You can offer your client an ambulance service and all our other medical assistance services in the following European countries.

Let us assist your customers