Getting patients safely home with specialist repatriation services

Credit: LCV /

Falling ill or being involved in an accident when travelling abroad is likely to feel daunting, especially if a patient is told they need to go home for treatment. Many wouldn’t know where to start. Luckily, this is where they can rest assured that all will be taken care of as professional repatriation services specialise in getting sick or injured persons home safely.

Travel Support has vast experience in this area. We offer a full air ambulance repatriation and evacuation service through our extensive network of specialist medical assistance providers. Giving us the capability to arrange transfers for critically ill or injured patients and those requiring emergency evacuation.

Our specialist air ambulance network covers the whole of Europe, including tough terrain such as in Iceland and Greenland.

How our repatriation service works

From the moment we consult with a treating doctor, and, based on their advice, our highly trained operations team get to work on arranging the highest level of care to safely repatriate a patient. We only work with the best specialist providers. This ensures the most appropriate aircraft and specially trained onboard crew are organised to get the patient home as safely and quickly as possible.

We also have in-depth knowledge of local healthcare systems to handle every part of the repatriation process. This includes:

  • organising ground transfer to and from the aircraft

  • getting airport clearance

  • confirming departures

  • obtaining medical discharge notes

  • securing hospital admissions

  • arranging hotel bookings, airport pick-ups & local transportation when a medical escort is used

When needed we liaise with the patient and family and friends of the patient. Our experienced and multi-lingual team remain professional and emphatic throughout the communication process.

The operation centre is open 24/7 and our medical assistance services extend to handling all assistance related documentation and closure of each medical case, including invoice checks and payment follow-up.

We have worked hard to build long-standing relationships with our medical assistance network to guarantee our clients and the patient a high-quality and dependable repatriation service. Customer care and getting travellers back on track is always important to us.

If you'd like to know more about our air ambulance service or any of our other medical assistance services, please get in touch. We'd love to hear from you.

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