Service

Roadside Assistance

24/7 Roadside Assistance Across Europe

We provide fast, dependable roadside assistance and vehicle recovery across Europe – supporting insurers, assistance providers, automotive brands, rental companies, and transport and logistics partners.

With our own core network across the Nordics, Benelux, the UK, Ireland and Germany — and quality-assured local partners across the rest of Europe — we coordinate the right response quickly when a breakdown, accident, or vehicle issue occurs. Our team is available 24/7, 365 days a year, ensuring drivers get help when and where they need it.

What we provide

Trusted by major insurers, international assistance companies, and transport and logistics organisations worldwide, Travel Support Europe has the experience and local reach to help travellers get back on track.

24/7 case coordination for urgent and non-urgent cases
Dispatch and towing to verified repair shops
Onward travel and replacement transport, including accommodation when needed
Logistics and administration, including documentation and follow-ups
Structured case management to support smooth, effective resolution

Contact us to learn more about how we can support your clients.

Our Roadside Assistance Network offers the following services

We get travellers back on track

Available 24/7, every day of the year
Streamlined processes ensure swift assistance for travellers and keep customers informed
Clear and effective communication with travellers, customers, and assistance providers
Extensive network of trusted, qualified suppliers and partners across Europe
A dependable full-service provider, offering both roadside and medical assistance

Roadside Assistance

Here’s our frequently asked questions

How does Travel Support Europe assist with a roadside breakdown?

We assess the situation and dispatch assistance quickly. If on-site repairs aren’t possible, we arrange towing to a verified repair shop and coordinate onward travel, replacement transport, or hotel accommodation as needed—even vehicle repatriation if required.

Where is roadside assistance available?

We have our own local presence across the Nordics, Benelux, the UK and Ireland, and in Germany for roadside and mobility coordination. Across the rest of Europe we work through quality-assured partners, so roadside assistance reaches your travellers wherever they are.

Is Travel Support Europe available at all times?

Yes. Our alarm centre in Varberg, Sweden, is staffed 24/7, 365 days a year, for both roadside and medical cases.

How does Travel Support Europe ensure high-quality service?

We work with a carefully vetted network of local providers across Europe. Providers are selected and followed up on quality, not only on price, and long-term partnerships mean we know how they perform. Our case handling is certified to ISO 9001.

What other services does Travel Support Europe provide?

In addition to 24/7 roadside assistance, we offer medical assistance and transport – access to trusted doctors, clinics and hospitals, and coordination of ambulances, air ambulances, medical transport and body repatriation – as well as medical translation, with support for communication and documentation.

How do you keep us updated during a case?

We provide structured status updates throughout the case — including key milestones, documentation and reporting at closure.

How quickly can you arrange assistance?

Response time depends on location and case type, but our local coordination model is designed for rapid dispatch and efficient resolution.

How do we start working together?

Get in touch to discuss your needs. We’ll outline the setup, communication flow and reporting – and agree the best way to integrate with your team.

Medical Assistance