Medical Assistance

Air Ambulance Services

Air ambulance assistance in Europe

From the moment a traveller requires an air ambulance, our medical assistance team gets to work arranging the highest level of care and safest transit for the patient.

Following consultation with the treating doctor, and based on their advice, the Travel Support assistance team arrange the most suitably equipped aircraft and onboard crew for the patient. Our specialist air ambulance network covers the whole of Europe and has the capability to transfer critically ill or injured patients and those who require emergency evacuation.

We understand how daunting a medical emergency involving an air ambulance in a foreign country can be, so we coordinate all related logistical and administrative activities for those involved. This includes organising ground transfer to and from the aircraft, getting airport clearance, confirming departures, obtaining medical discharge notes, securing hospital admissions, and liaising and communicating with friends and family of the patient.

In circumstances when a medical escort is used, we also arrange hotel bookings, airport pick-ups and local transportation. 

We have worked hard over the years to build long-term relations to guarantee our clients a high-quality and dependable air ambulance service because customer care and getting travellers back on track is most important to us. 

What you get with our air ambulance service

  • A full air ambulance repatriation and evacuation service; includes all logistical and administrative tasks 

  • Europen-wide cover, including tough terrain such as in Iceland or Greenland

  • Access to an extensive network of appropriately equipped air ambulances and crew 

  • Local knowledge of healthcare systems and use of ground transport 

  • Direct communication with you, the patient, the patient’s family and our providers 

  • Handling of all assistance related documentation and closure of each medical case 

  • Invoice checks and payment follow-up 

  • 24/7/365 multi-lingual expert service centre

Contact us to find out more on how
we can assist your clients

A full medical assistance network

Wondering if your services are relevant for our provider network? Our current medical assistance network partners include:

Contact us to find out more on how
we can assist your clients