Medical Assistance

Ambulances

When ground medical transport is needed

Travel Support Europe coordinates reliable ambulance and medical transport across Europe for travellers who need safe and appropriate ground transfer.

We manage the case from first notification through to provider selection, logistics, communication, documentation and follow-up. This gives insurers, assistance companies and other partners one reliable point of contact and a clear overview throughout the process.

Whether the case involves a hospital transfer, airport transport, cross-border ground movement or a non-emergency medical taxi, we help ensure the right level of transport is arranged in line with the traveller’s medical needs and local conditions.

Best for

  • Hospital transfers and inter-facility transport
  • Transport to and from hospitals, clinics or airports
  • Cross-border ground transfers when medically appropriate
  • Cases requiring the correct transport category and equipment level
  • Non-emergency medical transport where a medical taxi is sufficient
  • Ongoing cases where medical care, logistics and reporting need to be coordinated together
  •  

How it works

Notification → Local transport arranged → Transfer, follow-up & reporting

Once a case is referred to us, we assess the transport requirement together with the relevant medical information and identify the most suitable local provider. We then coordinate the transfer, manage communication and support the case through to completion, with updates and documentation as needed.

What we coordinate

  • Ambulance transport
  • Inter-hospital and clinic transfers
  • Airport medical transport
  • Cross-border ground transfers
  • Medical taxi services when appropriate
  • Coordination of provider type and equipment level
  • Practical communication and transport logistics
  • Documentation, follow-up and closure reporting

What happens next?

Ground medical transport often requires more than simply booking a vehicle. The medical situation, required equipment, distance, destination and local conditions all need to be considered to ensure the transfer is safe, suitable and efficient.

Travel Support Europe helps coordinate the right transport solution based on the individual case, while keeping all relevant stakeholders informed throughout the process. If the case develops further, we can also support onward treatment, hospital admission, medical translation, air ambulance coordination or repatriation planning where needed.

What you get with our Ambulance Service

  • End-to-end coordination – logistics and administration until completion

  • Local healthcare system knowledge – tailored to each country/region

  • Right provider & equipment level – selected based on medical consultation

  • State-run and private access – established contacts where applicable

  • Clear communication – with you, the traveller/family and medical teams

  • Documentation & closure – patient records, discharge details and insurance paperwork

  • Invoice checks & payment follow-up – fewer queries, smoother admin

  • 24/7/365 multilingual service centre – year-round availability

Related medical services

We coordinate the right level of care across Europe, from first medical assessment to specialist treatment, hospital admissions, transport and follow-up support.