Summer Staff – Travel Assistance Coordinator

  • Location: Varberg, Sweden (on-site)
  • Company: Travel Support Europe
  • Category: Operations / Customer Service
  • Employment type: Temporary position (part-time, 75%)

Travel Support is one of Europe’s leading travel assistance companies, providing medical, travel and roadside assistance. From our 24/7 alarm centre in Varberg, we support travellers across Europe when unexpected situations occur.

We’re now preparing for the summer season and are looking for summer temporary colleagues to join our Operations team. If you’re looking for a fast-paced summer job where you get to help people when it matters most — this could be the role for you.

The Role

As a Travel Assistance Coordinator, you support customers by phone when they experience insured incidents during travel. This can include unexpected vehicle breakdowns in Sweden or abroad – where you help arrange roadside assistance, towing, rental cars and other practical solutions.

You may also handle medical-related cases such as booking doctor consultations, arranging transportation, taxi or hotel, and coordinating return travel when needed. When call volumes are high, your focus is on answering calls and supporting travellers. During quieter periods, you’ll work more with administration and case closure.

Key Responsibilities / What You’ll Do

  • Answer incoming calls and guide travellers through urgent situations with a calm, service-minded approach

  • Assess needs and coordinate the right assistance (roadside, towing, rentals, medical bookings, transport, etc.)

  • Communicate clearly and professionally with travellers, partners and suppliers

  • Document and manage cases in our systems, ensuring accuracy and high quality

  • Support case follow-up, administration and closure when call volume allow

Key Requirements / What You Bring

Must have

  • You are 18 years or older

  • Fluent in Swedish and strong English (spoken and written)

  • Good communication skills and a professional, empathetic tone on the phone

  • Comfortable working with the phone and computer as primary tools; good digital skills

  • Able to make correct decisions and stay structured even under pressure

Meriting

  • Additional languages (Nordic languages are strongly valued; other European languages are also a plus)

  • Experience from customer service or phone-based support

  • Studying/working abroad or in an international environment

We place great emphasis on personal qualities – responsibility, attention to detail, and a genuine willingness to help.

What We Offer

  • A varied and meaningful summer role in an international 24/7 environment

  • A warm, supportive team culture where collaboration and helping each other is part of everyday work

  • Full training provided by Travel Support, combining theory, practice and coaching — so you feel confident in your role

  • Salary according to collective agreement (fixed salary + shift allowance/OB)

  • A central workplace in Varberg

  • Opportunities to develop and grow with the company

How to Apply

Does this sound like the right summer job for you? Send your application by email and tell us if you’re applying for day/evening and/or night shifts.

  • Email your application to: [email protected]

  • Subject line: “Summer Job – Assistance Coordinator”

  • Application deadline: 1 March 2026

  • Contact: Simon Johansson, Head of Operations (questions welcome)

Applications are reviewed continuously. We encourage you to apply as soon as possible.