Germany is now part of Travel Support Europe’s core European mobility assistance network. The expansion strengthens roadside coordination in one of Europe’s most important travel, transport and mobility markets.

The addition marks an important step in the continued development of our core mobility network, which already includes the Nordics, Benelux, the UK and Ireland. For insurers, assistance companies, motor clubs, rental companies and mobility customers, Germany brings improved local access, stronger coordination and more reliable support for cross-border mobility cases.

“With Germany now included in our core mobility network, we can support our customers with stronger roadside coordination, improved local expertise and a more connected operational structure across Europe. This is an important step in building a strong and reliable assistance setup with continued focus on quality, operational consistency and trusted support across borders,” says Cecilia Ryttergaard, CEO of Travel Support Europe.

A stronger structure for cross-border mobility cases

Mobility assistance cases rarely follow simple borders. A vehicle incident may involve a rental company, an insurer, a local roadside provider and an international assistance team. In these situations, fast coordination and reliable local access are essential.

By including Germany in the core mobility network, Travel Support Europe further strengthens its ability to support customers with coordinated roadside assistance across key European markets. The expanded structure gives customers access to local roadside expertise, established assistance resources and structured case handling — particularly valuable in a market as central and highly connected as Germany, where travel, transport and mobility flows are significant throughout the year.

When medical assistance is required in Germany, we continue to activate our trusted medical partners, ensuring that policyholders, travellers and other end-clients receive support through specialised medical channels. Together, this creates a more complete assistance setup: strengthened roadside coordination in Germany, combined with continued access to established medical support when needed.

What this means for our customers

For insurers, assistance companies, motor clubs, rental companies and mobility customers, Germany’s inclusion brings added strength to an already connected European assistance structure. It supports:

• stronger roadside assistance coverage across key European markets
• improved coordination for cross-border mobility cases
• closer collaboration with local roadside providers
• reliable support for drivers and travellers when vehicle incidents occur
• continued access to established medical assistance partners when medical support is required

For customers managing international assistance cases, the value lies in having one connected structure across several key markets — with local resources available where they are needed.

“For our customers, this is about more than geographical coverage. It is about giving them one connected assistance structure they can rely on, so they can deliver consistent support to their end-clients wherever a vehicle incident or mobility-related need occurs in Europe,” says Cecilia Ryttergaard.

Continuing to strengthen assistance across Europe

Travel Support Europe provides roadside and medical assistance services for insurance policyholders and other end-clients from around the world travelling in Europe. Our focus is to help customers deliver clear, reliable and well-coordinated support when their end-clients need it most.

With Germany now included, the network continues to strengthen its role as a trusted operational assistance partner across Europe’s key travel and mobility markets — combining strong roadside coverage with established medical assistance partnerships where they are needed most.